Phone Support

You will find a lot of shared hosting suppliers available, still the majority of them are resellers who have limited resources, especially when it comes to support. A way to distinguish them is the option to contact the company by phone. The level of support that you can have via this particular method of communication varies depending on the supplier - a few of them offer expert phone support, while others offer common and customer support only because some issues are more time-consuming and it's much easier to be resolved via a support ticket, especially when the situation has to be escalated. Still, it's good to know that you can contact your hosting provider because there're various small problems which can be taken care of efficiently and in a very timely manner through a phone call, not mentioning that you're able to get more info for the services even before you become a customer.

Phone Support in Shared Hosting

Our shared hosting plans offer phone support 14 hrs a day even on public holidays, which means that if you don't have an account yet, you're able to give us a call and find out more about our services or whether we will meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you're able to call the number which is nearer to you. In case you're an existing customer, we can assist you promptly with all of the general and billing matters as well as with multiple tech matters in order to save you time and efforts - we are aware of the fact that sometimes it's easier to speak with a live person and get things done without delay. Of course, some issues cannot be taken care of on the phone, so in such a case you will have to use our ticketing system.

Phone Support in Semi-dedicated Servers

If you want more details about the semi-dedicated plans that we offer, you will be able to call some of the three support lines that we have around the globe - in the United States of America, the United Kingdom and Australia. Thus, you are able to check ahead of time if our solutions will be suitable for your web sites. If you're already our client and you've got a semi-dedicated account, you're able to reach us on the phone for 14 hours every day about any billing or basic issues. For strictly tech issues you will be able to take advantage of our ticketing system in order to communicate with our tech support since sometroubles simply require additional time to be solved, still we will assist you on the phone with a lot of minor technical problems as well, saving you efforts and time.