A 99.9% Server Uptime
The primary benefit of creating your very own shared hosting platform is that you don’t have to worry about compatibility issues – you configure a given set of software tools in such a manner as to work with a given set of hardware parts. The end result is something far more stable and dependable, since there are less potential risks of failure. We have built our cloud hosting platform using tried and trusted hardware parts together with a seriously modified version of Security–Enhanced Linux in an attempt to set up a very safe environment for your own websites.
For this reason, with all our shared hosting plans plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on first–class hardware parts furnished by Juniper. In addition, on each and every router, we’ve set up a firewall with a complex set of rules to be able to sift all shady requests.
Because of this, in each of our data centers – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not content with our web hosting services, or if you find them inadequate, or if you decide that you should have a VPS plans rather than a cloud hosting package – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain complete control over your domain names even when you cancel your account with us.
24/7 Technical Support
If you’ve ever had to wait for hours to get an answer, you’re probably aware of how aggravating this can be, especially if your web site is at stake. This is exactly why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be at your disposal and they’ll get back to you in under sixty minutes. And the best part is that their average response time is under 20 minutes!