Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Resolution Warranty

  • Our group of qualified professionals will do their best to answer to your help tickets in about 1 hour. If, however, the difficulty you have experienced calls for the assistance of our Administrators’ =Dept,= we’ll forward the ticket to the technician on shift and will submit a reply to tell you.

  • Top quality support service
  • Top–quality Client Assistance Service

  • We deliver round the clock technical help via a super–fast ticket system incorporated into your Control Panel. You’ll be able to e mail us all the time about any of the software packages that come pre–installed on the virtual server, including the selected Linux OS version, the server administration panel and our custom made Web Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • An extensive and regularly updated knowledge base is integrated into our custom–built Web Site Control Panel. It offers quick tips on how to carry out all the common site administration duties. The Help section presents detailed how to articles and reviews and step–by–step video tutorials. You can gain access to the Help area by clicking the Help or Video buttons in the upper right side of each Control Panel section.