Tech Support Channels
A 1–Hour Response Guarantee
We offer a 1–hour response time warranty for each support ticket or e–mail that you send to the customer service staff. We’ll speedily reply to all the common queries and forward right away the issue to our admins if additional assistance is required. If you take advantage of our Managed Services package, we will perform any of the included server administration tasks at a time that has been agreed upon upfront.
An Excellent Customer Service
Should you require any help using the Web Site Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server for you, do not hesitate to touch base with our technical support staff at any moment via the ticketing system. Besides, in case you need help administering your dedicated web hosting server, you can make use of our Managed Services package, that includes weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting services, backup hard disk space, etcetera.
An Easy–to–Navigate Help Section
Our Web Site Control Panel has been preinstalled for every dedicated web hosting plan. Among its functions is a very useful integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the instructional articles have video versions that demonstrate all the actions that you can carry out in a highly illustrative way. You can find the help articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.