One-Hour Response Guarantee

1 Hour Response Time Guarantee - what does it mean and in what way does it improve user experience?

If you’ve got a website, a problem might always emerge and it does not necessarily have to be associated with the web hosting service itself. For example, something can go wrong when you update a script or some critical data could be modified or deleted by mistake. Irrespective of what the nature of the problem might be, you’ll have to get in touch with the help desk support team and ask them to restore a backup or to help you fix the problem that you are facing. How fast they’ll do that will determine the span of time that your websites will be offline. For some websites such as social networks or shopping portals, an extended downtime interval too often equals losing visitors and money. Because of this, it’s extremely important to use the services of a company that provides not only a very good client care service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting for hours on end, or even a whole day, to get a response to an e-mail or a client support ticket. No matter when you touch base with us, we will lend you a helping hand within 60 minutes max with any technical or sales queries you might have. As a matter of fact, our actual response time hardly ever exceeds twenty-thirty minutes. Since we’re available day and night, you will always obtain assistance in a timely fashion and we are aware of just how crucial this is in the online age. Shortly after you contact us, we will answer your enquiries. If you encounter any technical complication, we will rectify it for you, or we will supply you with all the necessary information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we realize precisely how essential it is to receive prompt help, we promise that you’ll never have to wait for more than one hour to get an answer to any ticket that you open from your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any query irrespective of what its nature is – billing, general or technical. What is more, our customer and tech support staff will be at your disposal 7 days a week, which goes to say that even if you open a ticket during legal holidays, you will invariably get an immediate response, which will include the answer to an enquiry, the solution to a complication or the information required to solve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever have to spend a day waiting around for a response like you would with other providers.