A live chat is a real-time method of communication between a hosting company's support crew and its clients. It's a very efficient method to get some info about the website hosting services or have some issue resolved since you are talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the reduced possibility of errors at the time you exchange info like usernames or domain names, the quicker response time since the communication is live as well as the fact that you do not have to stay on the chat all the time - you can do another thing while the agent examines the issue in question. Furthermore, you are able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone costs that you'll need to pay if you are calling to a different country.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a lot of situations are quickly resolved if you chat with a live person, we supply a live chat service for all our potential and current customers. The chat is online every single day and our customer support representatives can assist you with a variety of questions and situations. If you are not our client yet, you'll be able to learn more about our shared hosting packages and the website hosting environment in general to be certain that your websites will function properly on our servers. If you already have an account and you have some questions or you have any problems with some of our services, you'll be able to get in touch with us through the live chat and we will supply you with the necessary details or assist you to troubleshoot the problem. You will need to open a trouble ticket for some troubles that need more time or the help of a system administrator, but for a lot of standard problems you will get help right away.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as standard with our services, so when you have any questions regarding our semi-dedicated plans, you will be able to contact our customer care team at any moment regardless if you have already purchased an account or not. Generally, the chat service is for billing, pre-sales and general questions and troubles, but we're able to assist you with quite a lot of technical questions as well. We will help you select the right plan for your web sites if you don't have an account yet, we can reply any billing questions or issues you have or we can assist you with installing your new email address on your PC or smart phone - all the abovementioned will be done quickly as our live chat service is online all day, every single day. Every time you need help, you are able to chat with a representative and save a long time.