Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst browsing your website files or editing various settings. The ticketing system is being monitored 24/7 by our customer support team representatives and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain help. In stark contrast to certain providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and ask for info in regards to any technical or billing problem. Plus, you can see a selection of informational articles, which will help you resolve the commonest problems on your own.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have created for our semi-dedicated plans, which goes to say that you will not need some other support platform to touch base with our technical support staff – you can do that on the spot if you run into a predicament. Opening a new ticket requires a couple of clicks and tracking down an older one is just as easy. Using our smart search filter, you can swiftly find any ticket that you’ve submitted in the past. You can send a ticket whenever you want as our client service staff members are at your disposal 24 hours a day and respond in less than sixty minutes, although it rarely takes that much to obtain support. With the Hepsia Control Panel, you will have everything in one single place and you can forget about the need to log in and out of two or more platforms to resolve a simple problem.