Integrated Ticketing System

Find out more on integrated ticketing systems, how they differ from other support options as well as what their edge is.

If you’ve purchased a web hosting plan and you have some questions about a specific function/feature, or if you have encountered some challenge and you require assistance, you should be able to get in touch with the respective customer care team. All web hosts deploy a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, due to the fact that the easiest way to solve a problem most often is to submit a ticket. This model of communication renders the replies sent by both sides easy to track and enables the support engineers to escalate the problem if, for example, a server administrator should interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you will need to have at least 2 separate accounts to touch base with the support team and to actually administer the hosting space. Non-stop switching between the accounts might often be a burden, not to mention the fact that it takes quite a while for the vast majority of web hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst browsing your website files or editing various settings. The ticketing system is being monitored 24/7 by our customer support team representatives and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain help. In stark contrast to certain providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and ask for info in regards to any technical or billing problem. Plus, you can see a selection of informational articles, which will help you resolve the commonest problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have created for our semi-dedicated plans, which goes to say that you will not need some other support platform to touch base with our technical support staff – you can do that on the spot if you run into a predicament. Opening a new ticket requires a couple of clicks and tracking down an older one is just as easy. Using our smart search filter, you can swiftly find any ticket that you’ve submitted in the past. You can send a ticket whenever you want as our client service staff members are at your disposal 24 hours a day and respond in less than sixty minutes, although it rarely takes that much to obtain support. With the Hepsia Control Panel, you will have everything in one single place and you can forget about the need to log in and out of two or more platforms to resolve a simple problem.