The access to the customer and tech support that a shared hosting company offers will tell you a lot for the services which they offer too. In the event that you can use only email messages and tickets, you have most likely come across a reseller not the web hosting supplier. If this is the case, you'll probably have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the actual hosting company for additional assistance. When the supplier can provide different options for communication with short response time that are available anytime, they are most likely the top provider, not a reseller. Therefore you will get prompt assistance and top quality support because they will have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is generally better to get hold of your website hosting company right away via your favourite way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance promptly, that's why our shared hosting services come with 24/7 tech support and several ways of communication. In case you don't have an account yet, you can give us a call or take advantage of our live chat and consult with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up getting a service that you cannot use. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it requires more investigation. In contrast to the majority of providers out there, we answer to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to test our support services even before you obtain a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and common questions. Our representatives can assist you to select the most suitable plan or supply you with information about our servers, to check whether the system requirements for your websites are met. In case you are an existing customer, you can also get in touch with us through email or through our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We guarantee that if you employ these two methods of communication, you'll get a response within less than one hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other companies, even large ones, you are able to compare the reply time since it usually takes a whole day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server through our company, you will be able to contact us 24/7 for any kind of server-related issue or forany issues and questions about the pre-installed software your server comes equipped with. In case you haven't bought your VPS server plan yet, you'll be able to learn more details about our services by giving us a telephone call or by employing our live chat service. For more technical issues, you can send an email message or open a ticket via your billing Control Panel and you will get support within less than an hour irrespective of the time of the day, even on weekends and holidays. The actual answer time generally doesn't extend past 30 mins. If you need assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade that you can add to each VPS plan and our administrators will help you with any set up or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum response time warranty, you will take advantage of extremely fast support when you purchase a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, which means that every time you open a support ticket via your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the best option if the issue involved requires a longer period of time to be solved or if it should be forwarded to our administrators, since it's far more convenient to track the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live representative via our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.